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	<title>Software and Opinions &#187; usability</title>
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	<link>http://ianloic.com</link>
	<description>from Ian McKellar</description>
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		<title>Updating software on your Mac in ten easy steps&#8230;</title>
		<link>http://ianloic.com/2011/06/15/updating-software-on-your-mac-in-ten-easy-steps/</link>
		<comments>http://ianloic.com/2011/06/15/updating-software-on-your-mac-in-ten-easy-steps/#comments</comments>
		<pubDate>Thu, 16 Jun 2011 00:30:48 +0000</pubDate>
		<dc:creator>Ian McKellar</dc:creator>
				<category><![CDATA[Default]]></category>
		<category><![CDATA[apple]]></category>
		<category><![CDATA[rant]]></category>
		<category><![CDATA[usability]]></category>

		<guid isPermaLink="false">http://ianloic.com/?p=324</guid>
		<description><![CDATA[Launch your application, oh look, an update! Clicking &#8220;Update&#8221; takes you to the Mac App Store web site. Click &#8220;View in Mac App Store&#8221; since apparently I&#8217;m not doing that yet, but wait! Tell my browser that it&#8217;s okay to &#8230; <a href="http://ianloic.com/2011/06/15/updating-software-on-your-mac-in-ten-easy-steps/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>Launch your application, oh look, an update! Clicking <i>&#8220;Update&#8221;</i> takes you to the Mac App Store web site.<br />
<img src="http://ianloic.com/wp-content/uploads/2011/06/1.png" alt="" title="update" width="500" height="200" class="alignnone size-full wp-image-325" style="border:1px solid black"/></p>
<p>Click <i>&#8220;View in Mac App Store&#8221;</i> since apparently I&#8217;m not doing that yet, but wait!<br />
<img src="http://ianloic.com/wp-content/uploads/2011/06/2.png" alt="" title="update" width="500" height="200" class="alignnone size-full wp-image-325" style="border:1px solid black" /></p>
<p>Tell my browser that it&#8217;s okay to do what I just told it to do.<br />
<img src="http://ianloic.com/wp-content/uploads/2011/06/3.png" alt="" title="update" width="500" height="200" class="alignnone size-full wp-image-325"  style="border:1px solid black"/></p>
<p>We&#8217;re launched into the Mac App Store app, so we need to click the grey on grey <i>&#8220;Updates&#8221;</i> button / tab / thing&#8230;<br />
<img src="http://ianloic.com/wp-content/uploads/2011/06/4.png" alt="" title="update" width="500" height="200" class="alignnone size-full wp-image-325"  style="border:1px solid black"/></p>
<p>And click <i>&#8220;Update all&#8221;</i> or just <i>&#8220;Update&#8221;</i>.<br />
<img src="http://ianloic.com/wp-content/uploads/2011/06/5.png" alt="" title="update" width="500" height="200" class="alignnone size-full wp-image-325"  style="border:1px solid black"/></p>
<p>Sign into my Apple account for some reason.<br />
<img src="http://ianloic.com/wp-content/uploads/2011/06/6.png" alt="" title="update" width="500" height="200" class="alignnone size-full wp-image-325"  style="border:1px solid black"/></p>
<p>Oh we need to quit the app. Command-Tab&#8230;<br />
<img src="http://ianloic.com/wp-content/uploads/2011/06/7.png" alt="" title="update" width="500" height="200" class="alignnone size-full wp-image-325"  style="border:1px solid black"/></p>
<p>Quit the app.<br />
<img src="http://ianloic.com/wp-content/uploads/2011/06/8.png" alt="" title="update" width="500" height="200" class="alignnone size-full wp-image-325"  style="border:1px solid black"/></p>
<p>Back to the Mac App Store app again.<br />
<img src="http://ianloic.com/wp-content/uploads/2011/06/7.png" alt="" title="update" width="500" height="200" class="alignnone size-full wp-image-325"  style="border:1px solid black"/></p>
<p>It&#8217;s updated and I can launch it again.<br />
<img src="http://ianloic.com/wp-content/uploads/2011/06/9.png" alt="" title="update" width="500" height="200" class="alignnone size-full wp-image-325"  style="border:1px solid black"/></p>
<p>Ten only marginally confusing steps!</p>
<p>At least they got the gradients, drop shadows, rounded corners and noisy backgrounds right.</p>
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		<slash:comments>3</slash:comments>
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		<item>
		<title>OpenID Usability Non-solutions</title>
		<link>http://ianloic.com/2008/07/01/openid-usability-non-solutions/</link>
		<comments>http://ianloic.com/2008/07/01/openid-usability-non-solutions/#comments</comments>
		<pubDate>Wed, 02 Jul 2008 02:06:06 +0000</pubDate>
		<dc:creator>Ian McKellar</dc:creator>
				<category><![CDATA[Default]]></category>
		<category><![CDATA[openid]]></category>
		<category><![CDATA[usability]]></category>

		<guid isPermaLink="false">http://ianloic.com/?p=58</guid>
		<description><![CDATA[At work we&#8217;re building our new centralized authentication solution. Allowing OpenID logins is not part of our first release, but it&#8217;ll follow at some point in the future, at least if Rob has any say in it. Even though I&#8217;ve &#8230; <a href="http://ianloic.com/2008/07/01/openid-usability-non-solutions/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>At <a href="http://www.songbirdnest.com/">work</a> we&#8217;re building our new centralized authentication solution. Allowing <a href="http://www.openid.net/">OpenID</a> logins is not part of our first release, but it&#8217;ll follow at some point in the future, at least if <a href="http://www.roblord.org/">Rob</a> has any say in it. Even though I&#8217;ve had an <a href="http://ian.mckellar.org/">OpenID identity</a> for as long as anyone, use mine extensively and have even <a href="http://ianloic.com/2008/01/13/a-simpler-mobile-openid-workflow/">implemented my own provider</a>, I&#8217;m not convinced it&#8217;s a good idea to only support OpenID logins.</p>
<p>The approach taken by <a href="http://www.ma.gnolia.com/">Magnolia</a> (who only support OpenID logins these days) and <a href="http://www.idselector.com/">IDSelector</a> (which is supposed to make OpenID usable) is allow users to log in with any of their existing accounts that offer OpenID (Yahoo, Livejournal, AOL, etc). The thinking behind this is that users don&#8217;t have to remember a new username and password this way. This thinking is backwards. Users already remember their usernames and passwords. Web browsers remember passwords and people use consistent usernames and password patterns across sites. Both software and humans have adapted to this problem. People haven&#8217;t adapted to remembering which account they used to sign into a site.</p>
<p>If I sign up for Magnolia using one of the accounts I have (of the 7 external account types they offer, I have 5) what happens in 2 weeks when my cookie expires and I need to log in again? Even though I might use the same password across all of those accounts there isn&#8217;t an easy way for me to remember which account I chose to use to log in. Fundamentally, this approach to OpenID doesn&#8217;t give users less things to remember, but more.</p>
<p>I think a better approach is for site to allow either local logins or OpenID identities. When offering OpenID logins it&#8217;s important that sites help educate users about the value of OpenID rather than hiding it.</p>
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		<slash:comments>3</slash:comments>
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